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Privacy policy

At Ad Frame, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data(“PDPL”).

By using our website, contacting us, or engaging with our services, you consent to the practices described in this policy.

What Personal Data We Collect

We may collect the following types of information:

  • Name and contact details (email, phone number, WhatsApp)

  • Business information (company name, clinic name, location)

  • Communication history with Ad Frame (emails, WhatsApp messages)

  • Website usage data (cookies, IP address, browser type, device info)

  • Marketing preferences

We do not knowingly collect or process personal data of children under the age of 18.

How We Use Your Information

We may use your personal data to:

  • Respond to your inquiries and provide service proposals

  • Deliver marketing services as agreed in contracts

  • Improve our website and marketing materials

  • Send you updates, offers, or service communications (if you’ve opted in)

  • Comply with applicable laws and regulations
     

Legal Basis for Processing

We rely on the following lawful bases under UAE PDPL:

  • Consent – when you voluntarily provide data via our website or contact forms.

  • Contractual necessity – to fulfill agreements with clients.

  • Legitimate interest – to improve services and respond to client inquiries.
     

How We Protect Your Information

We implement industry-standard security practices to protect your data, including:

  • Secure hosting and encrypted communication (SSL)

  • Access controls and password protection

  • Staff confidentiality agreements


Sharing of Data

We do not sell your personal data.
We may share your information with:

  • Trusted third-party service providers (e.g. payment processors, email platforms)

  • Government authorities, if required by law


All third parties are bound by confidentiality and data protection agreements as required by UAE law.

Data Retention

We retain your personal data only as long as necessary to:

  • Provide services

  • Meet legal or tax requirements

  • Fulfill contractual obligations

You can request deletion of your data at any time.

Your Rights Under UAE Law

Under PDPL, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent at any time

  • Object to certain types of processing
     

To exercise any of these rights, contact us at info@adframe.ae.

Cookies & Website Analytics

Our website may use cookies to enhance your experience. These may collect anonymous data such as:

  • Pages visited

  • Time spent on site

  • Location (general, not precise)
     

You can disable cookies through your browser settings.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:
info@adframe.ae

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